Alyssa M Kxl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lakewood Township, New Jersey

Set came broken

I bought the playmobile set 71149 for my sons birthday and he was very upset about it , because it has a screen that connects on to the roof of the helicopter and it wont connect. and the piece under the propeler broke in the 1st hour of spinning it .
View full review
Victoria C Aum

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing Piece

Playmobil - Missing Piece
Playmobil - Missing Piece - Image 2
Hi, I ordered the playmobil baby tiger wiltopia. The toy came sealed but when I opened the package I noticed the flower was missing. I did not purchase the item off of this website and I do not want to return it. I wanted to see if I could be sent the flower instead? Please let me know my options, Thank You, Victoria
View full review
Pros:
  • Son loves them

Preferred solution: I would like to recieve the missing piece or a replacement.

User's recommendation: High

Shunda Axp

Replacement Part

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I needed a replacement wheel for a playmobile police car from Germany, made in 2006. The person was very helpful and I should have a new wheel soon. Excellent customer service
View full review

Preferred solution: I will receive replacement part in the mail

User's recommendation: Easy call

Anonymous
map-marker Shawnee, Kansas

Replacement parts

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
When I tried to chat with Playmobil about replacement parts, I was directed against my will to a website called AskAnswer.com. That website is a scam that charged me $35 for a useless answer. Not only that I still dont have the replacement parts I want. Im very disappointed with Playmobil for not having a reliable customer service department.
View full review

User's recommendation: Stay away from Playmobil’s customer service department.

Carolina A Udz
map-marker San Sebastian De Los Reyes, Madrid

Return

Playmobil - Return
My son received as a gift a castle, he loves Playmobil, but this one scares really bad, I ask if we can exchange it for something else (the box y complete close) and it seems thats nothing the can do.
View full review
Loss:
$200
Pros:
  • He loves playmobil
Cons:
  • This one scares him

Preferred solution: Exchange

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Monument, Colorado

Missing piece

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Playmobil - Missing piece
I have left a voice message regarding a missing piece. No response. Called their customer Service number. On hold 2 hours. Finally I took the option of dialing 0 to leave a message. Went to a message of we are unable to record your message as the box is full. Theres 2 hours I will never get back. Tried sending an email to Customer Service. We will see. So far I am pretty sure I wont buy anything from Playmobil because of their terrible customer service. Shame, because their products are darn cute.
View full review

User's recommendation: Pray you don’t need help from customer service.

Lisa S Whs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing piece

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
After a bit of a long wait for customer service, the representative was cordial, quickly recognized the missing piece, and arranged to send it to me.
View full review

Preferred solution: Missing piece

Jewlia R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Irving, Texas

Issue with playset

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hello, I have ordered from amazon for your knight rider kit set. And it didnt come with wheels. I would like to come up with a solution. I would prefer to have wheels sent. Since this gift was very special. Name Jewlia Ruiz 111-651****-874**** (order number.from amazon)
View full review

User's recommendation: Unsure.

Anonymous
map-marker Louisville, Colorado

Missing parts to purchase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I still havent heard from your parts department regarding the purchase of lost/missing parts. Please call or email me at the information below. Diana Thomas Thomas1diana@***.com 720.220.4571
View full review
1 comment
Guest

Contact Playmobil directly if you want to buy parts.

Mike S Lfj
map-marker Canoga Park, California

Replacement parts

I called regarding buying replacement parts for my DeLorean. I ordered a Mr. Fusion and a small square that covers the space where the lightning rod attachment as well as a rear view mirror. I never got the mirror in my order. I decided to wait and see if it showed up separately. No such luck! I'm quite disappointed with the parts department.
View full review

User's recommendation: Yes, but be cautious.

Anonymous
map-marker Perrysburg, Ohio

Need Replacement Hockey Pucks

Can I purchase extra hockey pucks for the NHL Playmobil Hockey Arena? Couldnt find on web. Please let me know as my grandchildren love playing the game.
View full review
Jamee B Slk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order Information

I ordered a Spidey and his amazing friends Duplo Lego set on 12/10/22. I still have not received an email with any order, order number or shipping information but my bank account was charged right away. Please use my email to locate the order and advise on it's status and provide an order number.
View full review

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Louisville, Colorado

Missing parts to purchase

No one has called me regarding wanting to purchase parts to complete a build. You can contact me at 720.220.4571. Thank you, Diana Thomas Thomas1diana@***.com 720.220.4571
View full review
Tiger Gfl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service call

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
A part broke and I asked to have it replaced. The customer service representative was very helpful. My part and an extra one is being sent to my home.
View full review
Clare Hvr
map-marker Houston, Texas

Terrible website!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
There is no way to change the birthday I put in my grandsons dob and when I was told the order couldnt go thru because I am not an adult there was no way to go back and correct this error!!!
View full review

User's recommendation: Call and order on line

Stephanie G Alu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very disappointed …

Playmobil - Very disappointed …
Original review Aug 27, 2022
Your Playmobil Large Hospital stated appropriate for 4 years and up but so many tiny pieces and confusing to put together that it is still unfinished even with parental assistance 2 months after my grandsons 5th Birthday. (Too late to return to Amazon per their policy) Did not anticipate tiny pieces still unable to be configured. The figures were smaller than the normal Playmobil figures and the building blocks tiny. Packaging says 4yrs and up and parent cant even do itmisleading LARGE Hospital too , not very big at allshame as not enjoyable and now nowhere to return towaste of $147Sad
View full review
Loss:
$147

Preferred solution: Full refund

User's recommendation: Don’t buy for a young child…

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article